Return Window
We offer a 30-day return policy, giving you ample time to ensure your purchase is perfect for your home. You have 30 days from the date you receive your item to request a return.

Eligibility Criteria
To be eligible for a return, your item must remain in the same condition as when you received it: unworn, unused, with all original tags attached, and in its original packaging. Please ensure you have your receipt or proof of purchase ready to proceed.

EU Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their purchase within 14 days for any reason. The item must still meet our eligibility criteria: unused, with tags, and in its original packaging.

How to Initiate a Return
Starting a return is simple. Please contact us at info@homeascent.shop Once your request is approved, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that items sent back to us without a prior return request cannot be accepted.

Exchanges
The most efficient way to exchange an item is to return the original piece for a refund. Once the return is accepted, you may place a new, separate order for the item you desire.

Inspection & Damages
Your satisfaction is our priority. Please inspect your order upon arrival. If an item is defective, damaged, or if you receive the incorrect product, contact us immediately. We will evaluate the issue right away to make it right.

Non-Returnable Items
Certain items are exempt from returns, including perishable goods, custom or personalized orders, and personal care products. Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are final sale.

Refund Process
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed back to your original payment method within 10 business days. Please keep in mind that banks may require additional time to post the transaction.

Customer Support
If more than 15 business days have passed since your refund was approved and you haven't received it, please reach out to us at info@homeascent.shop. We are always here to help with any questions regarding your return.