Help Center & FAQ
Your experience is our priority. Find answers to our most frequently asked questions and shop with total peace of mind.
To ensure the fastest delivery possible, we begin processing orders immediately. For this reason, we kindly ask that you carefully review your order before confirming your purchase.
However, we know mistakes can happen! While we typically cannot guarantee changes or cancellations once processing has started, your satisfaction is our top priority. If you need to make a change, please contact us immediately, and we will do our absolute best to assist you or find a solution.
Once your order has been processed, the estimated delivery time is 7 to 10 business days, depending on your location.
Note: To avoid delays and ensure a safe delivery, please verify that your shipping address is 100% accurate at checkout.
You will receive a tracking number via email approximately 2 to 3 days after your order has been placed. You can use this number on our tracking page to follow your package's journey.
We take great care in preparing your items. All orders are typically processed and prepared for shipment within 2 to 3 business days.
Your package will be handed over to the carrier immediately after the processing period (usually 2 to 3 days after purchase). You will receive a shipping confirmation email the moment it leaves our warehouse.
We are pleased to offer complimentary standard shipping on the majority of our curated collections. Any applicable shipping fees for specific items will be clearly calculated and displayed at checkout before you finalize your order.
We want you to love your purchase! If you are not completely satisfied, please contact us within 24 hours of delivery to find a solution. For a return to be valid, please ensure that items are in their original condition and packaging. Your satisfaction is our priority, and we are here to help.
We apologize for any inconvenience! Please contact us within 48 hours of delivery with photos of the item and the packaging, and we will arrange a replacement or refund immediately.